If you purchase an engagement ring from one of our collections you can:

  • Exchange it for a different ring in our collection of equal or greater cost.
  • Return it and commission us to design and make you a completely new ring to the same value or greater.
  • Return it for a full refund minus postage and packaging (We only offer this option for engagement rings bought unseen over the internet).

Engagement rings must be returned in perfect condition, unworn and in the original packaging within the times stated here:

  • UK based customer returns - 14 days
  • EU based customer returns - 14 days
  • US and worldwide based customer returns - 14 days

By special arrangement in advance, it may be possible to extend these timescales based on, for example, the date of your planned proposal.

Resized Engagement Rings

These cannot be returned, so if you are planning a surprise proposal and are unsure of your fiancee's size, we advise you to purchase your ring as is and then return it to us for resizing later.

Commissioned or modified engagement rings

These cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.

If you are interested in commissioning an engagement ring for a surprise proposal but are worried that your fiancee may not be 100% happy with the design, you could consider proposing with our design sketches or perhaps a gemstone or think about our commission in a box. Then you would be able to involve your financee in the commission process after she has accepted your proposal. This is a popular option as it keeps the element of surprise in the proposal but allows you and your fiancee the enjoyment of being involved in the design of a unique ring together to celebrate your engagement.

If you would like further information, you can call us in Cirencester on 01285 655 754 or Bristol 0117 973 3178, alternatively visit us at our jewellery stores in Clifton, Bristol or Cirencester.

Engagement Rings Returns Policy

Thank you for your interest in our engagement rings.

Buying an engagement ring is a very important purchase and we want you to be delighted with your choice. We understand that if you are buying, for example, an engagement ring for a surprise proposals you need to be sure that you can come back to us if your fiancee is not 100% happy with your choice.

Contact details

  • No.39 Market Place
  • Cirencester
  • GL7 2NX
  • T: 01285 655754

Monday - Saturday 9.45am - 5.00pm

  • No.3 The Mall
  • Clifton
  • Bristol
  • BS8 4DP
  • T: 0117 9734961
  • No.4 The Mall
  • Clifton Village
  • Bristol
  • BS8 4DR
  • T: 0117 9733178

Monday - Saturday 10.00am - 5.30pm

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© 2015 John Titcombe Fine Jewellery
39 Market Place, Cirencester, Glos. GL7 2NX Tel: 01285 655 754
3 The Mall, Clifton, Bristol BS8 4DP Tel: 0117 973 4961 • 4 The Mall, Clifton, Bristol BS8 4DR Tel: 0117 973 3178
Please read these important documents: Terms & ConditionsEngagement Rings Returns Policy